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                     OTRS INSTALLATION STEP BY STEP OTRS:   OTRS , an  initial-ism  for O pen-source T icket R equest S ystem, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.   Key features: Adding a note to the logged ticket. Assigning/modifying priority for your logged ticket. Escalating tickets. Statistics of the tool. Excellent GUI     INSTALLATION STEP BY STEP:              Operating system  :  Oracle linux (recommended due to its less dependencies)             IP ADDRESS          :    192.168.247.131       SERVER NAME     :   server.root.local ...